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RESNETTROUBLESHOOTINGGUIDE

UNDERGRADRESIDENCES



InResServices 

E-mail: [email protected] • Phone: 416 736-5611 • Web: inres.yorku.ca

IfyourResNetconnectionstoppedworking,

pleasetrythefollowingbeforecontacting

InResServicesforhelp.Manyofthecommon

problemswithResNetyou mayhavecanbe

fixedbyusingtheguidebelow.

1)Isyourwirelessconnectionturnedoff?

Ensurethatyourwirelesscardisdisabledwhenyou

areconnectedtoResNetinyourroomtoprevent

interferencewithourequipment.

NOTE:Makesureyourcomputer’soperatingsystem

hasthelatestsecuritypatches.Pleasegotothe

Libraryoranycomputerlabinordertorunthe

updatesordownloadtheAnti‐Virusvia

AirYorkPlus/AirYorkconnection.

 Windows:Run

WindowsUpdatethrough

ControlPanel

 MacOSX:RunSoftwareupdateviaApple

menu|SoftwareUpdate

Yourcomputermusthaveanup‐to‐dateAnti‐Virus

Software.Youcandownloadourfreeversionon

computing.yorku.ca/students/protecting‐your‐

computer‐devices

a) PhysicalSwitch

Somelaptopcomputershaveaphysicalswitch

onthecomputerthatallowsyoutoturnthe

wirelesscardonandoff.Slidetheswitchtothe

"off"positiontodisableyourwirelessadapter.

b)NetworkControlPanel

 WindowsXP:

ClickStart>Settings>ControlPanel>Network

Connections.Right‐clickonthewireless

networkConnection

andchooseDisable.



 WindowsVista:

ClickStart>ControlPanel>Networkand

SharingCenter>ManageNetwork

Connections.Right‐clickonthewireless

networkconnectionandchooseDisable.



 Windows7:

ClickStart>ControlPanel>Networkand

Internet>NetworkandSharingCenter

>

ChangeAdapterSettings.Right‐clickonthe

wirelessnetworkconnectionandchoose

Disable.



 MacOSX:

ClickonAppleMenuandSelect"System

Preferences".Clickon"Network"iconunder

"InternetandWireless"section.Click"Turn

AirPortOff"button.

2)Areyouusinga

correctnetworkcable?

Makesureyouareusingthecorrectcable.A

commonmistakeisusingaphonecable(RJ‐11)

insteadofanEthernetcable(RJ‐45).Ifpossible,try

usingsomeoneelse'snetworkcableonyour

computer.

3)Isyournetworkcablesecurelyinsertedintoboth

thedatajack

andthenetworkcardonyour

computer?

Thenetworkcablemustbefirmlyinsertedintoboth

thewalljackandtheEthernetportonthecomputer.

Ifyournetworkcardhasalinklight(e.g.agreenlight

onthenetworkcard),itwillbelitiftheisan

active

connection.Ifthewalljackisdamaged(e.g.pushed

intothewall)pleasecontactInResServices.

4)CanyoutryreleasingandrenewingyourIP

address?

 Windows7:Rightclickmouseover"Network"

icon(locatedbesidethecomputerclockbottom

rightcorner)andselect"Troubleshoot

problems".



 WindowsXP:GototheStartmenu,select

Run...,andthentypecmdandclicktheOK

button.ADOSpromptwindowwillappear.To

viewtheIPaddressandPhysicalAddress

(MAC/NetworkCard)addressonWindowsXP.

IntheDOSpromptwindowtype:ipconfig/all.

Torelease/renewthe

IPaddress‐IntheDOS

promptwindowtype:

Ipconfig/releasethentype:

ipconfig/renew



 MacOS:Click"Apple"logobuttonandthen

click"SystemPreferences".In"Internet&

Wireless"section,clickon"Network"icon.Click

on"Advance"button.Select"TCP/IP"taband

click

"RenewDHCP"button.



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Seite 1

RESNETTROUBLESHOOTINGGUIDEUNDERGRADRESIDENCES InResServices E-mail: [email protected] • Phone: 416 736-5611

Seite 2

RESNETTROUBLESHOOTINGGUIDEUNDERGRADRESIDENCES InResServices E-mail: [email protected] • Phone: 416 736-5611

Seite 3 - UNDERGRADRESIDENCES

RESNETTROUBLESHOOTINGGUIDEUNDERGRADRESIDENCES InResServices E-mail: [email protected] • Phone: 416 736-5611

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