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Troubleshooting
219
DWC-1000 Wireless Controller User’s Guide
2. Under Ping or Trace an IP Address, in the IP Address / Domain Name field, enter an IP
address to be pinged.
3. Click Ping. The results appear in the Command Output page.
4. Click Back to return to the SYSTEM CHECK page.
Using Traceroute
Path: TOOLS > System Check
The wireless controller provides a Traceroute function that lets you map the network path to
a public host. Up to 30 intermediate controllers (or ―hops‖) between this wireless controller
and the destination will be displayed.
1. Click TOOLS > System Check. The SYSTEM CHECK page appears.
- DWC-1000 Wireless Controller 1
- Contents 3
- PREFACE 7
- Audience 8
- Document Revision Level 9
- Changes in this Revision 9
- Related Documents 9
- Document Conventions 10
- 1. PRODUCT OVERVIEW 11
- Features and Benefits 12
- Unpacking 14
- Package Contents 14
- Selecting a Location 15
- One RJ-45 Console Port 16
- Two Gigabit Option Ports 16
- Two USB 2.0 Ports 17
- Power LED 17
- Rear Panel 18
- Licenses 19
- Unpacking and Installation 20
- Sample Applications 22
- Where to Go from Here 26
- 3. BASIC CONFIGURATION 27
- Basic Configuration 29
- Channel 36
- Table 3-4. WEP Page Settings 38
- 10. Click Save Settings 41
- 2. Add captive portal users 44
- General Details 49
- QoS Configuration 53
- Configuring DSCP Priorities 55
- Configuring CoS Priorities 56
- Enabling VLANs 59
- Creating VLANs 60
- 4. Click Save Settings 61
- Editing VLANs 62
- Deleting VLANs 64
- Port VLANs 65
- MultiVLAN Subnets 66
- DMZ Settings 69
- Configuring DMZ Settings 70
- Static Routing 72
- Editing Static Routes 74
- Deleting Static Routes 75
- Auto-Failover Settings 76
- Load Balancing Settings 78
- 5. SECURING YOUR NETWORK 82
- Managing Clients 83
- Securing Your Network 84
- Editing Clients 86
- Deleting Clients 87
- Content Filtering 88
- Specifying Approved URLs 89
- Specifying Blocked Keywords 91
- Exporting Web Filters 92
- Additional Security Settings 94
- 6. VPN SETTINGS 95
- Configuring VPN Clients 96
- Configuring IPsec Policies 98
- Example of a Manual Policy 106
- Editing IPsec Policies 107
- Enabling IPsec Policies 108
- Disabling IPsec Policies 109
- Exporting IPsec Policies 110
- Deleting IPsec Policies 111
- Mode Config Settings 112
- VPN Settings 113
- Description 114
- Split DNS Names 114
- DHCP Range 115
- PPTP/LT2P Tunnels 116
- Configuring PPTP Servers 117
- L2TP Tunnel Support 121
- OpenVPN Support 124
- Additional VPN Settings 126
- CPU Utilization 130
- Memory Utilization 130
- Viewing System Status 131
- Viewing Cluster Information 135
- Figure 7-5. DASHBOARD Page 138
- Wired Port Statistics 139
- LAN-Associated Clients 142
- WLAN-Associated Clients 144
- State 145
- Associated Clients 146
- LAN Clients 148
- Detected Clients 149
- Access Point Status 151
- Access Points Utilization 152
- Access Point Summary 153
- Managed Access Point 155
- AP RF Scan Status 159
- Global Status 161
- Peer Controller Status 164
- List of Peer Controllers 165
- IP Discovery 169
- Configuration Receive Status 171
- AP Hardware Capability 173
- Client Status 174
- 802.11 Clients BAR Graph 175
- 802.11 Clients - Data 175
- Clients - Data 175
- Associated Client Status 176
- Associated Client VAP Status 180
- Detected Client Status 184
- Pre-Authorization History 186
- Detected Client Roam History 187
- 8. MAINTENANCE 188
- Group Management 189
- Maintenance 190
- Group Configuration 191
- User Type 191
- Editing User Groups 192
- Deleting User Groups 192
- Configuring Login Policies 193
- Configuring Browser Policies 194
- Configuring IP Policies 196
- User Management 199
- Importing Users 201
- Editing Users 202
- Deleting Users 203
- Upgrading Firmware 208
- Activating Licenses 211
- 9. TROUBLESHOOTING 214
- LED Troubleshooting 215
- Troubleshooting 216
- Problems with Date and Time 217
- Connection Problems 217
- Pinging an IP Address 218
- Using Traceroute 219
- Performing DNS Lookups 221
- Capturing Log Packets 222
- Checking Log Settings 223
- Severity 224
- Tracking Traffic 225
- Accepted Packets Example 226
- Dropped Packets Example 226
- Remote Logging 227
- IPsec VPN Log Messages 231
- Access Point Planning 233
- Wireless Controller Planning 233
- Feature 236
- Default Setting 236
- APPENDIX C. GLOSSARY 237
- Definition 238
- (USA and Canada Only) 239
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