D-Link DVX-2000MS Bedienungsanleitung PDF herunterladen (Seite 104)

104D-Link DVX-2000MS User Manual

Section 2 - Installation

Call routing is simply the way calls are handled when they reach your ofﬁce. The most important aspect of call routing

is to decide on a plan—Automated Receptionist Plan, Receptionist Plan, or Multiple Phones Ring Plan. If you want

an employee to answer every time, choose the Receptionist Plan. You can also specify the Bypass Receptionist

feature so that known callers can reach an employee directly without going through the Automated Receptionist or a

receptionist.

Call forwarding is another way that you can direct incoming calls. For example, you can conﬁgure Response Point to

forward all calls to voicemail or to a designated user.

Call Routing Plans

Setting Up a Call Routing Plan

There are three basic plans, or methods, for how incoming calls are handled. These include:

• Automated Receptionist Plan—the Microsoft

Response Point

™

phone system receives and distributes the calls

to extension numbers, interacting with callers with an automated voice.

• Receptionist Plan—a live person receives all incoming calls and distributes them to users.

• Multiple Phones Ring Plan—all or most phones ring when a call comes in and people in your organization

decide by social agreement who picks up the call. This is a manually conﬁgured plan in which you create a

“Receptionist” user and then assign that user to all (or most) of the phones.

Setting up the Automated Receptionist Plan (the default) or Receptionist Plan is automatic when you select the plan

that you want in Administrator. Setting up the Multiple Phones Ring Plan requires a few more setup steps.

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