D-Link DVX-2000MS Bedienungsanleitung Seite 148
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148D-Link DVX-2000MS User Manual
Section 6 - Troubleshooting
Assistant
Why won’t Assistant run on my computer?
You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft
®
Response
Point
™
Assistant. For more information, see Upgrading Software on page 109.
Why can’t I log on to the base unit?
If you have successfully downloaded a security certificate and confirmed it, but are still experiencing problems logging
on to the base unit, there may be a number of reasons, including hardware or software problems. You can try the
following:
1. Log on again to see if the error has cleared.
2. Make sure that you computer is connected to your office LAN. To test whether the LAN is operating, try accessing
other network resources, such as a shared printer.
3. Restart the computer on which Assistant is running, and log on again.
4. Log on to Assistant from another computer.
5. Report the problem to your phone system administrator. Ask if IPSec is enabled on your office LAN and if it allows
unsecure inbound/outbound communication between your computer and the base unit.
Assistant Can’t Communicate/Firewall Effects on Assistant
If you choose to use a third-party firewall instead of the default Windows Firewall, Assistant will not be able communicate
with the base unit. A firewall blocks requests or communication attempts from any unspecified programs. To avoid this
problem, create a firewall exception in your firewall program for Assistant. A firewall exception allows selected programs
to connect with your computer.
Why are some of the options in Assistant unavailable?
Unavailable options are set using Administrator. To make changes to these options, contact the phone system
administrator.
- Table of Contents 2
- Product Overview 5
- Section 1 - Product Overview 7
- Important Considerations 8
- Privacy Considerations 9
- Privacy of Calls 10
- Privacy of SMTP Servers 10
- Privacy of Backups 10
- Security Considerations 11
- System Vulnerabilities 12
- Firewall Issues 12
- Security Certificates 12
- Performance Considerations 13
- Setting Passwords 14
- Features 15
- Hardware Overview 16
- Hardware Installation 18
- Software Installation 21
- Click Next to continue 22
- Click Next 22
- Click Finish 24
- Connect 26
- Getting Started 41
- What Is a User? 42
- Job Role 43
- Location 43
- What Is an Extension Number? 44
- What Is a Phone Line? 44
- What Is a Phone Service? 44
- Office Scenarios 45
- Margie’s Travel 46
- Fourth Coffee 47
- Southridge Video 48
- What’s New in Service Pack 1 52
- About Voice Service 53
- Adding VoIP Service 54
- To upgrade all devices 57
- To upgrade individual devices 57
- About Call History 58
- Viewing Call History 58
- Configuring Park Music 61
- Phone System Page 62
- Base Unit Page 64
- Call Routing Page 68
- Upgrading Software 69
- Configuring IPSEC 73
- Adding a Phone 75
- Editing a Phone 76
- Removing a Phone 77
- Adding a User 78
- Editing a User 79
- Removing a User 80
- Enabling the Directory 86
- Disabling the Directory 87
- Setting a Voicemail Greeting 90
- Phone Service 92
- Adding Phone Service 93
- Editing Phone Service 94
- Removing Phone Service 95
- Base Unit 96
- Viewing Storage Space Detail 97
- Configuring the E-Mail Server 100
- Change the Date and Time 101
- Backing Up the Base Unit 102
- Section 2 - Installation 103
- Call Routing Plans 104
- Setting Up an Operator 107
- Configure Bypass Receptionist 115
- Configuring External Access 116
- To set call forwarding rules: 117
- Introduction 118
- Upgrading Assistant 119
- Logging On to Assistant 120
- User Properties 121
- Specifying a Group Name 122
- Specifying a Job Role Name 122
- Specifying a Location Name 123
- Phone Calls 125
- Using Voice Dialing 126
- Answering a Call 127
- Transferring a Call 127
- Parking and Retrieving a Call 128
- Forward a Call 129
- Call Notifications 131
- Enabling Call Notifications 132
- Contacts 133
- Adding and Editing Contacts 134
- Deleting Contacts 135
- Voicemail 136
- To change voicemail settings: 138
- Reviewing Your Voice Messages 141
- Out the Office 142
- From an E-Mail Program 143
- Troubleshooting 144
- Section 6 - Troubleshooting 145
- Assistant 148
- Networking Basics 152
- Technical Specifications 154
- Warranty* 155
- 1 Year Limited 155
- Contacting Technical Support 156
- Warranty 157
- Limited Software Warranty: 158
- What Is Not Covered: 159
- Limitation of Liability: 160
- Governing Law: 160
- Trademarks: 160
- Copyright Statement: 160
- FCC Statement: 161
- IMPORTANT NOTICE: 161
- Registration 162
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