D-Link DVX-2000MS Bedienungsanleitung PDF herunterladen (Seite 113)

113D-Link DVX-2000MS User Manual

Section 2 - Installation

Your greetings and prompts create the ﬁrst impression that callers have of your business, so it’s important to keep in

mind these basic tips when making your recordings.

Greeting Tips

• Be polite and gracious. This is the cornerstone of a good voice interface. A system of greetings and prompts that

are respectful of callers and their needs may help build your business.

• Be brief and concise. Make every word count. Avoid including additional information in a greeting, such as

promotions, disclaimers, lists of employees, and so forth.

Audio Recording Tips

• Recording a greeting may take some practice. You can expect to record it several times before you have the ﬁnal

version.

• When recording, speak the entire phrase at a consistent, moderate speed. If you speak too quickly, your callers

may have difﬁculty understanding what you said. If you speak too slowly, regular callers may get impatient waiting

for the greeting to ﬁnish before they can speak.

• Practice saying your greeting several times before you begin recording. You want your ﬁnal recording to sound as

professional as possible, and practice helps you to ﬁnd the right speed, tone, and delivery.

• When recording, choose a tone of voice that matches the personality of your business. If your business is a

neighborhood bakery, you may want a friendly, informal tone. If your business provides ﬁnancial services, however,

you may want a professional, formal tone.

• The ﬁnal recording should not have unintentional pauses or verbal stutters (such as “uh…”). If you are not happy

with the recording, do it again.

Tips For Recording Greetings and Prompts

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D-Link DVX-2000MS Bedienungsanleitung Seite 113