D-Link DVX-2000MS Bedienungsanleitung PDF herunterladen (Seite 59)

59D-Link DVX-2000MS User Manual

Section 2 - Installation

To view a speciﬁc call history log

1. In the Interval to show list, choose a timeframe to view.

2. In the Types of calls to show list, choose the type of call to view.

3. In the Show calls to and from user list, choose a user to view.

4. Wait for Administrator to load your selections and display the results in the Call information table.

5. Click Save to create a CSV ﬁle, which displays more advanced information.

6. Review the following table for guidance on analyzing, ﬁltering, and sorting speciﬁc call information.

To view a speciﬁc call history log

1. In the Interval to show list, choose a timeframe to view.

2. In the Types of calls to show list, choose the type of call to view.

3. In the Show calls to and from user list, choose a user to view.

4. Wait for Administrator to load your selections and display the results in the Call information table.

5. Click Save to create a CSV ﬁle, which displays more advanced information.

6. Review the following table for guidance on analyzing, ﬁltering, and sorting speciﬁc call information.

If you want to know Search for Filter lists by View results by

Are employees making

appropriate calls?

Calls made by a

speciﬁc person user

All available calls,

Outgoing calls,

To and Minute column

Are customers reaching

the appropriate

departments?

Calls received by a

speciﬁc group user

All available calls,

Incoming calls,

From column

Which customers are

being called frequently

or infrequently?

Calls to a speciﬁc number All available calls,

Outgoing calls, All users

From column

1 2 ... 54 55 56 57 58 59 60 61 62 63 64 ... 161 162

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D-Link DVX-2000MS Bedienungsanleitung Seite 59