D-Link DVX-2000MS Bedienungsanleitung PDF herunterladen (Seite 60)

60D-Link DVX-2000MS User Manual

Section 2 - Installation

Which customers

are calling frequently

or infrequently?

Calls from a

speciﬁc number

All available calls,

Incoming calls, All

To column (look

for customer’s

phone number)

Which PSTN lines are

busy when customers

call? Does my business

need another line?

Calls through a

speciﬁc port

All available calls,

Incoming and

outgoing, All calls

Save to CSV ﬁle, and

see Error Reason (look

for No available line)

Which advertising

campaigns are reaching a

target market successfully

or unsuccessfully?

Calls from a

speciﬁc region

All available calls,

Incoming calls, All users

Save to CSV ﬁle, and see

Source Name/Number

How many minutes

are spent on a call?

Calls of a speciﬁc duration Today, Incoming

and outgoing calls,

To/From and

Minute columns

Are the longest calls

placed through the most

cost-effective service?

Calls of a speciﬁc duration

using a VoIP service

All available calls,

Calls through VoIP

service, All users

To and Minute column

(see VoIP icon)

Are customers hanging

up before being helped?

Calls disconnected

before reaching a user

All available calls,

All calls, All users

Result column (see

Unanswered icon)

Note: Incoming calls made using External Access phone numbers are treated as Internal. The log will show which

voice service handled the calls because they were made from external phones

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