D-Link DVX-2000MS Bedienungsanleitung PDF herunterladen (Seite 46)

46D-Link DVX-2000MS User Manual

Section 2 - Installation

Margie’s Travel is like many other small businesses. There is one large ofﬁce where each employee has a desk, phone,

and computer. The travel agents use their phones to place calls to and receive calls from customers.

The phone system administrator for Margie’s Travel might consider conﬁguring the following features with Response

Point

™

• Automated Receptionist Plan to route incoming calls to the appropriate travel agent, and backup plan with an

operator taking calls when callers want to speak to a person or when the Automated Receptionist can’t understand

a caller’s request.

• Using Assistant, add or import contacts into Response Point. This would be useful, for example, so that agents

can voice dial phone numbers that they call frequently, such as repeat customers and travel vendors.

• Bypass Receptionist to allow repeat customers and vendors to reach the extension numbers of familiar agents

directly.

• External Access to allow agents to use Response Point from a remote phone.

• Enable the directory so that incoming callers can hear a list of agents and their extension numbers.

• Voice messages sent as e-mail attachments so that agents can review their voicemail from an e-mail program,

where the messages can be stored indeﬁnitely.

• User types: person (for each individual agent) and group (for the entire team).

Margie’s Travel

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D-Link DVX-2000MS Bedienungsanleitung Seite 46